Refund & Cancellation Policy
Last updated 15 October 2026
Draft — under legal review before launch. Details in [brackets] are still to be confirmed.
Not installed
Full refund within 14 days of purchase if the eSIM was never installed or activated.
Installed but not working
If an installed eSIM does not connect in a supported destination, contact us. We will troubleshoot first and, if we cannot fix it, offer a replacement or a refund.
No refunds
Partially used data, expired plans, incompatible or locked devices that were not checked before purchase, and eSIMs deleted from the device.
Failed delivery
If we cannot issue your eSIM after payment, we refund you in full.
How
Email hey@heykolega.com with your order number. Refunds go back to the original payment method.